Privacy Policy

Franetic recognizes the importance of protecting your personal data. We have therefore developed a security standard in order to meet all the requirements of the General Data Protection Regulation.

Privacy Policy

Franetic recognizes the importance of protecting the personal data of our customers and visitors to our website. We have therefore put in place a set of security measures aimed at protecting your personal data.

In this Privacy Policy we explain what purpose we give to your personal data, how it is processed, with whom it is shared and for how long we retain it. It also explains the different ways you can contact us and exercise your rights.

It is up to you to read Franetic’s Privacy Policy carefully. It has been written in a clear and simple manner so that it is easy to understand. You can then decide freely and voluntarily whether to provide us with your personal data.

It is up to you to ensure that the data you provide is true, accurate, complete and up to date. The user is liable for any damage or harm, direct or indirect, that may arise as a result of non-compliance with this point.

If the data you enter belong to third parties, you guarantee that you have informed these third parties of the conditions set out in this Privacy Policy and that you have obtained their authorization to provide your data to Franetic for the purposes indicated.

Information and rights

Franetic hereby informs you that the personal data supplied by you will be processed for the purposes described below.

Unless you expressly indicate otherwise at the time of collection, all of the personal data you provide is mandatory because it is indispensable to the provision of our Services. In case of missing data, the request will not be processed. Personal data will be collected exclusively for the purposes indicated in this Privacy Policy.

Purpose and Processing

Personal data is collected and processed for the purpose of managing and maintaining the contractual relationship from the time the user places an order until the relationship ends. This includes checking that the order placed by the user is properly recorded and delivered, making any necessary service-related communications, such as managing complaints about the customer information service.

By providing personal data, the user agrees to the sending of commercial and/or advertising communications. This is to keep you informed about products and services that may be of interest to you, such as discounts and promotions.
You also agree to comply with the legal obligation to communicate personal data to public authorities or government bodies, if such communication is required by law.

Conservation of personal data

Your personal data will be processed and kept by Franetic for the duration of the contractual relationship with you. The criteria used to establish the data retention period is determined by the criteria set out in the applicable legislation, regulations and guidelines, as well as by the operational requirements relating to the proper management of the relationship with you.

Your rights

The user may exercise, at any time, his/her right of access, rectification, cancellation and deletion, as well as his/her right to limitation of processing and portability of personal data, accrediting his/her identity – by presenting a valid identification document – to:

Email: [email protected]


If you believe that Franetic has infringed any of the above rights, you can lodge a complaint with the National Data Protection Commission. 

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