At franetic.com (“we,” “us,” or “our”), we want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, please review our return and refund policy below.
To be eligible for a return, your item must:
Please note that certain items may be exempt from returns, such as perishable goods, personalized items, items marked as final sale, gift cards, downloadable software products, some health and personal care items, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
To initiate a return, please follow these steps:
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
If you haven’t received a refund yet, please:
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] and follow the return process outlined above.
9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will
find out about your return.
To return your product, you should mail your product to the address of the sender.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you receive a damaged or defective item, please contact us at [email protected] within 30 days of delivery. We may ask you to provide photographic evidence of the issue. We will work with you to resolve the problem, which may include a refund, exchange, or store credit.
If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected].
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